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- SuperJeweler’s friendly Customer Care Specialists will even help you to receive a better item at the same cost in the unlikely event that you are unhappy with an item that you receive. Your Happiness Is Our #1 Priority. Your Happiness Is Also Our #2, #3, and #4 Priority!
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(Last updated January 01, 2019)
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within sixty (60) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, place the item securely in its original packaging and the original packing slip. Please include a note with the reason for the return Repair, Exchange, or refund. and mail your return to the following address.If your return address has changed please include that information inside the package or contact us at email@example.comSuperjeweler.com Inc
62 West 45th Street
New York, NY 10036
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- Personalized, custom and engraved items.
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
- Jewelry must be returned in new, unworn condition
If you have any questions concerning our return policy, please contact us at: firstname.lastname@example.org