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SuperJeweler.com Lifetime Guarantee

Superjeweler offers a Lifetime Guarantee
SuperJeweler Offers
A Lifetime Guarantee
On All Fine Jewelry Purchases
All fine jewelry purchases from SuperJeweler.com come with a Lifetime Guarantee. Your purchase includes a Lifetime Guarantee against defects that may cause loss or damage to your jewelry's setting or accent gemstones and/or diamonds. In the case of diamond and/or gemstone rings, our guarantee also includes a one-year replacement guarantee against the loss of your jewelrys’ center diamond or gemstone.
  • The Limited Lifetime Guarantee covers all the products we sell.
  • SuperJeweler will replace any side gemstone or diamond lost at any time during the LIFETIME of the purchaser or gift recipient, and will replace any center gemstone or diamond lost in the first ONE YEAR of ownership.
Lifetime Guarantee Claim Process
Lifetime Guarantee
Claim Process

Returning an item for a Lifetime Guarantee claim is easy. Follow these simple steps:

  • Securely place your item in the original box or use another form of secure packing material.
  • Include in the package your original SuperJeweler packing list or a written note clearly noting your name, phone number, and email used for the purchase.
    NOTE: If your address has changed since your original purchase, you must include the new address in the package. Otherwise, your item will be shipped to the wrong address.
  • Use a trackable shipping method to confirm delivery to SuperJeweler.
  • Shipping insurance and shipping costs to SuperJeweler are your responsibility.
  • Use this address to ship your package:
SJ.com Inc.
Attn: Lifetime Repairs
62 West 45th Street
3rd Floor
New York, NY 10036
United States

Once your item is serviced under the Lifetime Guarantee, we will notify you by email and ship the item back to you with no shipping cost to you.

Please allow 2 weeks for processing your Lifetime Guarantee claim and return shipping to you. International shipping can take longer.